Frequently Asked Questions (FAQ)

Orders

Q: How do I place an order?
A: Simply browse our collection at tibiwear.com, select your desired items, choose the size, and click “Add to Bag.” Once you’re ready, proceed to checkout to complete your purchase.

Q: Can I modify or cancel my order?
A: Orders cannot be changed once placed. Cancellation is only possible if your order hasn’t yet shipped.

Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase at tibiwear.com and can be redeemed online.

Shipping

Q: Where do you ship?
A: We ship domestically within the US and internationally to select countries. Delivery fees are calculated at checkout.

Q: How long will it take to receive my order?
A: Standard delivery usually takes 3–9 business days. Expedited options are available:

Two-Day Delivery: 2 business days
Overnight Delivery: 1 business day
International shipping times vary by region (7–15 business days for most countries).

Q: Can I track my order?
A: Yes, you will receive a tracking number by email once your order ships.

Returns & Exchanges

Q: What is your return policy?
A: Full-price merchandise can be returned within 14 days of delivery. Sale items, jewelry, and bodysuits are final sale.

Q: How do I initiate a return?
A: Visit tibiwear.com to start the return process.

Q: Are international returns accepted?
A: Yes, but returns must be sent from the country of delivery. Customers are responsible for any duties or taxes.

Products & Sizing

Q: How do I find my correct size?
A: Consult our size guide on each product page. If you’re between sizes, consider sizing up for a looser fit.

Q: Are the colors in the photos accurate?
A: We strive to show accurate colors, but monitor and device settings may slightly alter the appearance.

Q: How should I care for my garments?
A: Care instructions are listed on each product’s label. Following these guidelines will help maintain quality and longevity.

Payments

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Apple Pay.

Q: Is it safe to use my credit card online?
A: Yes, all transactions are securely encrypted to protect your personal information.